At Novuresearch, we are committed to maintaining the highest standards of product integrity and quality. Due to the specialized and sensitive nature of our research-use-only products, we enforce a strict no-return and no-refund policy.
All products sold through our website are considered final sale. Once an order has been processed and shipped, it cannot be returned, refunded, or exchanged. This policy is in place to ensure product integrity, safety, and compliance with handling standards.
If you receive a product that is damaged, defective, or incorrect, you must notify us within 48 hours of delivery. Your request must include:
* Your order number
* Clear photographic evidence of the issue
* A detailed description of the problem
Upon review, we may, at our sole discretion, offer a replacement for the affected item. Refunds are not guaranteed and are issued only in exceptional circumstances.
Orders may only be canceled if they have not yet been processed. Once an order enters processing or has been shipped, it cannot be canceled.
We are not responsible for shipping delays caused by carriers, customs clearance, weather conditions, or incorrect shipping details provided by the customer. If your package is delayed, we will assist in tracking the shipment but cannot guarantee delivery timelines.
Once a package has been marked as delivered by the carrier, Novuresearch is not responsible for lost or stolen items. Customers are encouraged to ensure secure delivery locations.
Initiating a chargeback without contacting us first may result in account suspension and refusal of future service. We encourage customers to contact us directly to resolve any issues.
By completing a purchase on our website, you acknowledge that you have read, understood, and agreed to this Refund Policy.
Novureasearch supplies high-quality research-use-only peptides, delivering consistently tested purity and competitive pricing.
The statements on this website have not been evaluated by the U.S. Food and Drug Administration. Our products are not intended to diagnose, treat, cure, or prevent any disease.
All products are supplied strictly for laboratory research use only and are not for human consumption. NOVURESEARCH is a chemical supplier and is not a compounding pharmacy or outsourcing facility under Sections 503A or 503B of the Federal Food, Drug, and Cosmetic Act.
By purchasing, customers acknowledge the inherent risks associated with handling research materials and confirm they have the appropriate facilities, training, and equipment for laboratory use.